Local views on an Integrated Model for Intermediate Care Services

Intermediate Care services offer short-term care to patients and aims to increase independence & recovery. Wandsworth Council is developing an integrated model of care and wants to understand how these services can be improved for patients.
Intermediate Care Services

We designed a survey to find out the views and experiences of people who have received short-term rehabilitation care and support. We spoke to people in the community at local rehabilitation services and held focus groups with three community groups. 

Findings: 

People who responded to our survey were generally satisfied with the short-term care they received. The majority, but not all, reported that they understood the goals set for them and felt confident that they will be able to live well upon completion of support.  
Some respondents, however, had waited a long time to get a response from services. 
Respondents told us that they would like a single point of access in a physical location or mixed options for access, with a wide range of services and professional support available.  

Recommendations and next steps: 

The following is a summary of the recommendations that will be shared with decision makers developing the new integrated model for the services. 

• Review wating time targets. Patients should be kept informed of waiting times.
• If there are services patients can self-refer to or there is support people can access whilst waiting for appointments, they could be signposted to this information (including mental health support).  
• Patients, their families and carers should be signposted to support and selfmanagement services for ongoing wellness and wellbeing (we have included specific information people said would be helpful in the report).
• Many people think there should be a physical location, but virtual locations would also be useful. Our report includes a list of services people would find useful in the same location as the intermediate care service.
• Many people valued rehabilitation in group settings, as it is both motivating and good for their mental health.
• Services should consider how much they support patients to co-ordinate and communicate between different services involved in their care. 

What happens next

We will share this report with decision makers and those working in this type of care setting and continue to monitor the development of this type of service.

Downloads

To read the full Healthwatch Wandsworth Intermediate Care Model Survey Report, please download the attached pdf.

HWW Intermediate Care Model Survey Report

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