Knowing how to make a complaint

Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential. 

We can help you. We've worked with Healthwatch England to produce straightforward advice will guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response. 

Read our complaints advice

You can also contact us to find out how to get help with making your complaint.

Local complaint services

Rethink Advocacy

In Wandsworth, Rethink Advocacy offers a range of advocacy services for Wandsworth residents. They are an independent organisation.

They provide Independent Health Complaints Advocacy Service for people who wish to make a complaint about treatment they received, that was provided under the NHS, including Independent Mental Health and Mental Capacity Advocacy.

They also provide Care and Support Advocacy, Community Advocacy, Deprivation of Liberty Safeguards and Liberty Protection Safeguards and specialist deaf advocacy support.

They provide Peer and group advocacy and support to self-advocate.

Read more information about how the service can help you 

Find out more

Patient Advice and Liaison Service (PALS)

The PALS team at St George’s University Hospitals NHS Foundation Trust is a patient friendly, easy-to-access service designed to provide a personal contact to assist patients, relatives and carers.

PALS can offer you on-the-spot advice and information when you have queries or difficulties regarding our services or the care you have received.

You can find more information on the help and support they offer on their website. 

Find out more

Wandsworth Council

Unfortunately there are times when things go wrong, and as part of their commitment to high-quality services, Wandsworth Council are making sure that they listen to your complaints.

Find out more about how to make a complaint with Wandsworth Council about their services including social care services funded by the Council.

Find out more 

Local Government and Social Care Ombudsman

The Local Government and Social Care Ombudsman looks at individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services.

They are a free service.

Find out more 

Parliamentary and Health Service Ombudsman

The Parliamentary and Health Service Ombudsman make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations.

Their service is free. 

Find out more