News from our Assembly - 19th September 2018

At our event in September 2018 we discussed communication with healthcare professionals and about what is important when we want to give feedback or raise a complaint. If you couldn't attend you can find out more in our report below.
Health care professionals attend Healthwatch Asssembly

Often we hear local people say that communication with Doctors, Nurses and other healthcare professionals could be better, so at our last Assembly we focussed in on how healthcare professionals can involve us more in decisions about our care, how we can air our concerns and complaints in a constructive way and contribute to improvements to services.

Key topics covered

  • James Godber from St George's Hospital spoke to us about how we can be more involved in decisions about our own healthcare.
  • We heard from Stephanie Linden at POhWER, the independent advocacy service for NHS complaints about how they can support people making complaints.
  • Don Rainbow from the Quality Assurance Team at Wandsworth Council explained how to raise concerns with the council and how our feedback is used to improve services.
  • We also held a discussion about communications with healthcare professions and complaints processes. You can read more about what was said in our report.

    Read the report

For more from the day you can read the presentation below. To find out about our next events, see the events page.

If you were unable to attend download the presentations below

James Godber - Communications and Decisions
Stephanie Linden - POhWER, NHS Complaints Advocacy
Don Rainbow - Raising Service Concerns

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