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Healthwatch - Response to the London Ambulance Service Customer Satisfaction Survey September 2014
Healthwatch Wandsworth supported the London Ambulance Service to conduct a customer satisfaction survey during the month of September 2014.
30 November 2014
Report
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A Strategic review of how Healthwatch Wandsworth uses Enter & View to support its objectives
Our local Healthwatch undertakes 'Enter and View' visits to health and social care services to make recommendations where there are areas for improvement. Read our review of the future direction of the Enter and View programme in Wandsworth.
31 October 2014
Report
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Common themes and learning points arising from Enter & View team visits to care homes for older people.
We visited three care homes for older people to hear residents’ views of the quality of care they were receiving. Our report summarises our thoughts on good practice and areas for improvement in the three care homes.
31 October 2014
Report
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Enter and View visit to Wood House
We visited Wood House Care Home to find out how care is being given to older people. The report is based on what people said and observations during the visit.
31 August 2014
Report
Our complaints proceedure
Wandsworth Care Alliance (WCA) operates Healthwatch Wandsworth. Find out more about our WCA complaints policy.
23 August 2014
Report
Healthwatch Wandsworth's First Annual Report - 2013-14
Healthwatch Wandsworth has finished it's first year as the consumer champion for health and social care. Read about what we have done in our first year in our first annual report.
30 July 2014
Report
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Enter and View visit to Lyle House
Healthwatch Wandsworth were invited to visit Lyle House residential home for older people. Our report is based on what people told us and what we saw during our visit.
30 April 2014
Report
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Improving the practice of hospital discharge and the provision of after care in Wandsworth.
We spoke to patients and carers about the experience of being discharged from hospital. Our report is based on what people told us and what we saw during our visit.
29 November 2010
Report
Leaving Hospital: The experience of patients being discharged from St George’s Hospital
Following the Wandsworth Link visit to St George’s in 2010, Healthwatch Wandsworth returned to St George’s 3 years later to see what has changed with hospital discharge. Our report is based on what people told us.
13 November 2010
Report