Feedback from Wandsworth's Health & Wellbeing Board - 28 June
Posted on 15/07/2016
This meeting of the Health & Wellbeing Board was chaired by Stephen Hickey of the Clinical Commissioning Group (CCG) and was attended by a number of key officers from the Council, the CCG and local GPs.
The better part of the discussion centred around the performance of the £21m Better Care Fund programme and how it has helped secure a 3.5% reduction in non-elective hospital admissions. Also discussed was how the programme will be directed in the future.
There was also a continuation of the ongoing discussion around financial and staffing pressures, which allows Healthwatch to get a gauge of some of the real grassroot issues affecting local health and social care services.
Healthwatch Wandsworth Survey re Pharmacy Consultation
Posted on 29/06/2016
The General Pharmaceutical Council (GPhC) has developed nine new standards for Pharmacists, to ensure that patients receive safe and effective care and are able to maintain and improve their health and wellbeing.
The new standards focus on the need to provide person-centred care and understand what is important to each individual person. In order to help the GPhC achieve this, Healthwatch Wandsworth launched a survey to measure local peoples' experiences and satisfaction levels with their current pharmacy services, with a view to measuring current practice against the newly developed standards.
We asked a number of general questions about the overall customer experience and how this might be improved and were able to collect some interesting feedback which we have shared with the GPhC.
Our findings and conclusions are included in the attached report.
This was the first meeting of the Wandsworth CCG Primary Care Committee, which was established to oversee the provision and quality of GP practices in Wandsworth, following the handover from NHS England to local Clinical Commissioning Groups last year.
Our rep had some concerns regarding the Quality Model, which although impressive, doesn't really seem to capture the patient experience.
Report from Wandsworth's Mental Health Event - 25 May
Posted on 17/06/2016
This special event, arranged collaboratively by Wandsworth Social Services (DESS), the Mental Health Trust (MHT) and the Clinical Commissioning Group (CCG) was well attended by about 40 people and was facilitated by John Morrill of Voicing Views.
The hot topic for the first half of the meeting was carer assessments, which are still a matter for concern in Wandsworth, despite the fact that all carers are now entitled to an assessment under the Care Act. One carer said that these assessments tend to be quite narrow in focus and miss out on the wider issues of health and mental wellbeing.
The last part of the meeting focused on the introduction of a new service that is to be piloted in Wandsworth later this year, Primary Care Plus. This will involve mental health professionals being available at local GP surgeries and will hopefully mean that people with mental health issues have quicker access to assistance when they need it.
If you would like to read the report, click below.
Sound Minds "Have Your Say" event on Crisis Care in Mental Health - 31 May
Posted on 15/06/2016
This event, arranged by Sound Minds, was well attended by about 30 people and was off to a good start with some sweet harmonies (to coin our Rep's turn of phrase) from the Sound Minds Community Choir!
Some really good feedback was heard from mental health service users re the quality of care received by those in crisis and the things that could be improved on to help them feel better taken care of when they are going through a mental health crisis.
The meeting finished with all in attendance being led through a line dancing routine, which we're sure left everyone feeling positive and ready to face the world!
You can read the full report from this meeting by clicking below.
The main thrust of this meeting was the number of changes that have come into effect following a negative Ofsted report relating to the Safeguarding Children's Service. A number of staff have been replaced and inspections have, or will, take place to ensure that the service becomes fit for purpose.
For further feedback from this meeting, see the attached summary report.
Feedback from St George’s Clinical Quality Review Meeting - 18 May
Posted on 15/06/2016
This meeting is regularly attended by all the Commissioners who play a role at St George's Hospital, as well as some of the Trust's Executive Directors.
One of the stand out items at this meeting was the Commissioner review of governance arrangements relating to serious incident reporting processes at St George’s Hospital. The review contains a number of recommendations designed to help St George's meet certain standards. The recommendations have been accepted by the hospital Trust.
A full summary report from this meeting is attached below.
Wandsworth Black & Minority Ethnic Mental Health Forum - 19 May
Posted on 01/06/2016
One of the main topics discussed at this meeting of the Forum was the work currently being done to even out where people from a black or ethnic minority community appear in the mental health service chain. A working group was set up two years ago to try and ensure that people from these communities are given help at every stage of their illness, but particularly early on.
Also discussed were the medicines currently available to help treat mental illness, as well as their side effects and the patient's right to choose the medicine they will be given, whenever possible.
To read the full report from this meeting, click below.
As part of our project to visit extra care schemes in the borough, we recently visited Ensham House in Tooting Broadway, which provides care for older members of the community. As extra care schemes are fairly recent, we wanted to visit the tenants and staff and hear what they had to say about the facility.
Out of the 45 flats in the building, 30 were occupied when we carried out our visit and we weren't able to talk to all of the residents on the day. As usual, the tenants we spoke to had mixed views about the care they receive but nontheless we were able to get a good overall picture of tenant satisfaction and areas for improvement.
Our report, along with the reponses from Viridian (the landlord) and London Care (the carers) is attached.
A current strategic priority for the use of our Enter and View powers is to visit extra care housing schemes. We feel that tenants in these schemes have less opportunity to express their views compared with users of other health and social care services.
As part of this project we recently visited Chestnut House which is located on the Lennox Estate in Roehampton. The scheme contains 41 fully furnished flats and a communal lounge and kitchen area. Eligible men and women over the age of 55 can be nominated to receive a tenancy, depending on their needs.
Many good things were observed at this facility by our team, and some things that we thought could be improved were fed back to the service provider.
Our report and recommendations and the response from Chestnut House are attached.
Proactive care for the prevention and management of sickness were two of the themes of the Transforming Primary Care conference. Prevention has been a big theme in the NHS in recent months, with benefits not just to patients but also cost savings to health care providers.
The main topic however was social prescribing, which has been defined as 'a means of enabling primary care services to refer patients with social, emotional or practical needs to a range of local, non-clinical services, often provided by the voluntary and community sector'. These types of referrals are proving useful and there is a growing body of evidence to support that.
Read the full report from this meeting, attached below.
St George's University Hospitals Foundation Trust Board
Posted on 11/05/2016
The deterioration and repair of the Trust's physical premises was one of the things discussed at the last meeting of the St George's University Hospitals Foundation Trust Board held on the 5th of May.
Clinical performance and recruitment and retention were also discussed. However, one of the key topics for Healthwatch was the presentation of the Trust's new Public and Patient Involvement Strategy which was agreed.
More from this meeting can be found on the attached summary report.
We recently made visits to Extra Care housing schemes a priority as we feel that tenants in these schemes have fewer opportunities to express their views compared with users of other health and social care services.
Part of the project involved visits to different Extra Care facilities in the borough of Wandsworth, talking to residents about the care and support they receive and whether they're happy with it or not. We also spoke to staff about their ways of working and the positive things that could be shared with others and what might be improved on.
Although we've written up reports for each of our visits to the different schemes, the summary report highlights areas of similarity and other general observations from the project.
Feedback from the Mental Health Trust Liaison Meeting with Healthwatch Wandsworth - 25 April
Posted on 09/05/2016
We had our most recent regular liaison meeting with the local Mental Health Trust on the 25th of April at their offices in Springfield Hospital.
There is lots happening in mental health care at the moment and this was reflected in the meeting which covered a variety of topics including meeting overall demand and capacity (with a particular focus on inpatient beds which has been problematic for some time); alternative options for treating people suffering from a mental health crisis; and the recent CQC inspection of the Trust.
Find out what else was discussed at this meeting by reading the attached report.
At this meeting of the Safeguarding Adults Partnership Board there was an update from Cathy Kerr, the new Director of Adult Social Services for Wandsworth & Richmond, on the future of the Adult Safeguarding Team in light of the recent merger of the two councils.
It was also noted that an updated version of the Safeguarding Policy and Procedures paper is now available on Wandsworth Council's website.
More information from this meeting is available on the attached summary sheet.
Feedback from the Suicide Prevention Group - 20 April
Posted on 27/04/2016
As most will be aware, suicide is a very delicate subject that should be handled sensitively. This can especially be the case when it comes to the sharing of information and personal data, which is something that the Wandsworth Suicide Prevention Group has been trying to resolve for some time. That discussion is ongoing.
Here at Healthwatch Wandsworth we have been consulting on the recently published local Suicide Prevention Strategy document and the feedback we collect on the document will contribute to the final version of the Strategy.
To find out more about this meeting, see the attached meeting summary.
Visit to Prince of Wales Drive Extra Care Housing Scheme for Older People
Posted on 11/04/2016
A current strategic priority for our Enter and View team is to visit Extra Care housing schemes, as we feel that tenants in these schemes have fewer opportunities to express their views compared with users of other health and social care services.
The Prince of Wales Drive extra care scheme is part of a complex opened in 1991 opposite Battersea Park, and is comprised of Mary Court and Joan Bartlett Houses. We paid them a visit in November 2015 and had a look at the facility, the care provided, mealtimes and activities at the scheme.
We also spoke with some of the tenants and were able to find out quite a lot about their experience of living at Prince of Wales Drive.
Our findings from the visit are included in the attached report and were also sent to Wandsworth Council, the CQC and the CCG for information.
The Wandsworth Black and Minority Ethnic (BME) Mental Health Forum met on the 17th of March and as usual was hosted by Malik Gul from the Wandsworth Community Empowerment Network (WCEN).
There was an update on developments at the Trust, including the expansion of the children's eating disorder service and the arrangements that are being made for the self-referral of young people ages 16 and 17.
There were a number of lively discussions around important mental health topics that affect minority groups in Wandsworth. For the full update, see the attached report.
Wandsworth Mental Health Provider Forum - 14 March
Posted on 18/03/2016
This meeting of the Forum discussed the work that has begun on projections for future inpatient demand and capacity. Although this works is still at an exploratory stage, the CCG and the Mental Health Trust are discussing the possibility of a single point of access for referrals and self-referrals to the Community Mental Health Teams. These issues have still to be resolved.
MIND representatives reminded attendees of their Wellbeing event which will take place on Tuesday the 22nd of March at Earlsfield Library.
Battersea Befriending Network mentioned that they are looking for more volunteer befrienders - if you would like to become a befriender or would like more information you can visit the website.
For more about this meeting, please see the attached summary report.